Shipping policy
Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times:
- Local orders: 5-10 business days
- International orders: 7-15 business days
Please note that delivery times may vary depending on your location and external factors such as courier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location. Free shipping may be offered on selected promotions.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery in real time.
Delays
While we strive to deliver your order on time, delays may occur due to high demand, customs, or courier issues. We appreciate your patience in such cases
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
SunLume is not responsible for lost or stolen packages confirmed as delivered. If you experience any issues, please contact the courier service directly.